INFORMATION TECHNOLOGY

RPM-Academy’s Information Technology programs provide students with access to the innovative courses relevant to technology professionals.  Unlike traditional on-line Certification programs that offer an isolated experience with e-Learning modules demanding independent learning, RPM-Academy’s virtual classroom provides all of the elements of a rich “brick and mortar” experience featuring live interaction with the instructor and the rest of the class!

 

RPM-Academy Information Technology Certification Programs include;

Networking Fundamentals:  This course introduces you to the fundamentals of computer networking and LAN/WAN communications, including the implementation and operation of computer networks.  Your course includes basic network design, IP addressing and sub-netting, communications models, network media, TCP/IP and Ethernet.

Integrating Lean Six Sigma and ITIL:  This course provides an overview of Lean Six Sigma and ITIL®, integrating of Lean Six Sigma to ITIL®, and tools and methods for aligning Lean Six Sigma with Information Technology Service Management.

Effective Help Desk Management:  Effective Help Desk Design and Management:  Maintaining service levels in a Help Desk is a daily challenge and equipping your team with the right training, tools and methods is essential for an effective Help Desk. 

Effective Process Management
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