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Image of a chessboard. Text headline reads "Competitive analysis isn't about competitors..." and additional text in the image reads, "It's about making better decisions."

Competitive Analysis That Actually Informs Decisions

Competitive analysis is often treated as an exercise in information gathering. In reality, its value lies in sense-making — identifying patterns, shifts, and implications that inform where you should focus next.

Rod Morgan, LSSMBB

Apr 144 min read

The Rise and Fall of Customer Service

Why is customer service apparently on the decline, how is this impacting business and consumer alike, and what can we do about it?

Rod Morgan, Head of Faculty at RPM-Academy

Mar 16, 20246 min read

Navigating Galileo's Square-Cube Law in Organizational Growth

This article discusses Galileo's Square-Cube Law and its implications on the growth of an organization.

Rod Morgan, Head of Faculty, RPM-Academy

Jan 6, 20243 min read

Google and a Lesson in Customer Disservice

I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...

Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy

Jan 5, 20164 min read