Rod Morgan, Head of Faculty, RPM-AcademyOct 18, 20184 minChapter 2: Identifying the Value StreamDefining Value was the first chapter in this series of Lean Blogs. With a clear sense of what value is from the perspective of the...
Rod Morgan, LSSMBB, Head of Faculty, RPM-AcademySep 27, 20185 minChapter 1: Defining Value - A Lean ImperativeChapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction...
Rod Morgan, Head of Faculty, RPM-AcademyJun 19, 20174 minTakt Time and University of Ottawa Convocation 2017For those who have attended my training classes, whether live, instructor-led virtual or traditional “brick and mortar”,...
Rod Morgan, LSSMBBMar 6, 20174 minThe Oscars™ and Air Canada... Bruised But Okay!I am confident that many who read this post do share a similar view in terms of, “How can this type of error or failure occur?” Last...
Rod Morgan, Head of Faculty, RPM-AcademyOct 1, 20166 minWriting Effective Problem Statements… A LIFE skill!In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective...
Rod Morgan, Head of Faculty, RPM-AcademyMar 6, 20163 minMoving Data, Moving People... What's the Difference?I had the privilege of working with several organizations this year, each representing very different industry sectors. One of the...
mclarenpeterJan 19, 20164 minWhen Hindsight Isn’t Good Enough: The Challenger DisasterI recently taught a session on Logistic Regression to a group of Lean Six Sigma Black Belts. It’s one of those seldom-used tools that...
Rod Morgan, LSSMBB, Head of Faculty, RPM-AcademyJan 6, 20165 minWhen 125 GB Is Just Not Enough!Alternate titles: "Holiday Internet Usage" or... "Post-Holiday Season Internet Blues" Why, after only 10 days into my new billing cycle,...
Rod Morgan, LSSMBB, Head of Faculty, RPM-AcademyJan 5, 20164 minGoogle and a Lesson in Customer DisserviceI have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...
Rod MorganAug 30, 20155 minBatching and Queuing – a Canadian Healthcare Paradigm?I was recently engaged to provide consulting services to a primary care clinic in a large Canadian city. This particular clinic was...
Rod Morgan, Head of Faculty at RPM-AcademyJul 29, 20153 minThe Importance of RandomizationWhen gathering data (sampling) from a population for the purpose of describing as well as making inferences on said population,...
Rod MorganJul 1, 20155 minCreating Effective Workplaces and Tales from the Kitchen Sink.Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of...
Rod Morgan, Head of Faculty at RPM-AcademyJun 5, 20153 minWriting Effective Problem StatementsA problem often presents itself in terms of symptoms, blame, causes, and solutions. What is vital is having the ability to sift through...
Rod Morgan, Head of Faculty at RPM-AcademyMay 26, 20154 minPracticality? Now that’s a "significant" mouthful!I look back to my early days of Six Sigma training with great fondness… Descriptive statistics, central limit theorem, normality,...
Rod Morgan, Head of Faculty at RPM-AcademyApr 28, 20152 minWhat? Me Process?...It has been a long and often bumpy road in my role as a Lean Six Sigma/Quality Consultant and trainer. I suspect 80% or more of our...
Rod Morgan, Head of Faculty at RPM-AcademyAug 19, 20142 minThe Value of Education and "Other Things"Ah... here we are, again. Time to get out the tattered cheque book and write a big number down that represents the first term installment...