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Rod Morgan, Head of Faculty, RPM-Academy

Oct 18, 2018
4 min

Chapter 2: Identifying the Value Stream

Defining Value was the first chapter in this series of Lean Blogs. With a clear sense of what value is from the perspective of the custo...

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Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy

Sep 27, 2018
5 min

Chapter 1: Defining Value - A Lean Imperative

Chapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction t...

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Rod Morgan, Head of Faculty, RPM-Academy

Jun 19, 2017
4 min

Takt Time and University of Ottawa Convocation 2017

For those who have attended my training classes, whether live, instructor-led virtual or traditional “brick and mortar”, (www.rpm-academy...

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Rod Morgan, LSSMBB

Mar 6, 2017
4 min

The Oscars™ and Air Canada... Bruised But Okay!

I am confident that many who read this post do share a similar view in terms of, “How can this type of error or failure occur?” Last nigh...

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Rod Morgan, Head of Faculty, RPM-Academy

Oct 1, 2016
6 min

Writing Effective Problem Statements… A LIFE skill!

In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective organizat...

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Rod Morgan, Head of Faculty, RPM-Academy

Mar 6, 2016
3 min

Moving Data, Moving People... What's the Difference?

I had the privilege of working with several organizations this year, each representing very different industry sectors. One of the attri...

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mclarenpeter

Jan 19, 2016
4 min

When Hindsight Isn’t Good Enough: The Challenger Disaster

I recently taught a session on Logistic Regression to a group of Lean Six Sigma Black Belts. It’s one of those seldom-used tools that ma...

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Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy

Jan 6, 2016
5 min

When 125 GB Is Just Not Enough!

Alternate titles: "Holiday Internet Usage" or... "Post-Holiday Season Internet Blues" Why, after only 10 days into my new billing cycle, w...

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Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy

Jan 5, 2016
4 min

Google and a Lesson in Customer Disservice

I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in c...

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Rod Morgan

Aug 30, 2015
5 min

Batching and Queuing – a Canadian Healthcare Paradigm?

I was recently engaged to provide consulting services to a primary care clinic in a large Canadian city. This particular clinic was cons...

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Rod Morgan, Head of Faculty at RPM-Academy

Jul 29, 2015
3 min

The Importance of Randomization

When gathering data (sampling) from a population for the purpose of describing as well as making inferences on said population, randomiza...

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Rod Morgan

Jul 1, 2015
5 min

Creating Effective Workplaces and Tales from the Kitchen Sink.

Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of r...

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Rod Morgan, Head of Faculty at RPM-Academy

Jun 5, 2015
3 min

Writing Effective Problem Statements

A problem often presents itself in terms of symptoms, blame, causes, and solutions. What is vital is having the ability to sift through a...

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Rod Morgan, Head of Faculty at RPM-Academy

May 26, 2015
4 min

Practicality? Now that’s a "significant" mouthful!

I look back to my early days of Six Sigma training with great fondness… Descriptive statistics, central limit theorem, normality, statist...

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Rod Morgan, Head of Faculty at RPM-Academy

Apr 28, 2015
2 min

What? Me Process?...

It has been a long and often bumpy road in my role as a Lean Six Sigma/Quality Consultant and trainer. I suspect 80% or more of our read...

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Rod Morgan, Head of Faculty at RPM-Academy

Aug 19, 2014
2 min

The Value of Education and "Other Things"

Ah... here we are, again. Time to get out the tattered cheque book and write a big number down that represents the first term installment...

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