Blog | rpm-academy | Lean Six Sigma Agile

All Posts
Statistics
Customer Service
Lean Thinking

Rod Morgan, Head of Faculty, RPM-Academy

Oct 18, 2018
4 min

Chapter 2: Identifying the Value Stream

Defining Value was the first chapter in this series of Lean Blogs. With a clear sense of what value is from the perspective of the...

279 views0 comments

Chapter 1: Defining Value - A Lean Imperative

Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy

Sep 27, 2018
5 min

Chapter 1: Defining Value - A Lean Imperative

Chapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction...

1,834 views0 comments

Takt Time and University of Ottawa Convocation 2017

Rod Morgan, Head of Faculty, RPM-Academy

Jun 19, 2017
4 min

Takt Time and University of Ottawa Convocation 2017

For those who have attended my training classes, whether live, instructor-led virtual or traditional “brick and mortar”,...

76 views0 comments

The Oscars™ and Air Canada... Bruised But Okay!

Rod Morgan, LSSMBB

Mar 6, 2017
4 min

The Oscars™ and Air Canada... Bruised But Okay!

I am confident that many who read this post do share a similar view in terms of, “How can this type of error or failure occur?” Last...

53 views0 comments

Writing Effective Problem Statements… A LIFE skill!

Rod Morgan, Head of Faculty, RPM-Academy

Oct 1, 2016
6 min

Writing Effective Problem Statements… A LIFE skill!

In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective...

982 views0 comments

Moving Data, Moving People... What's the Difference?

Rod Morgan, Head of Faculty, RPM-Academy

Mar 6, 2016
3 min

Moving Data, Moving People... What's the Difference?

I had the privilege of working with several organizations this year, each representing very different industry sectors. One of the...

69 views0 comments

When Hindsight Isn’t Good Enough: The Challenger Disaster

mclarenpeter

Jan 19, 2016
4 min

When Hindsight Isn’t Good Enough: The Challenger Disaster

I recently taught a session on Logistic Regression to a group of Lean Six Sigma Black Belts. It’s one of those seldom-used tools that...

349 views0 comments

Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy

Jan 6, 2016
5 min

When 125 GB Is Just Not Enough!

Alternate titles: "Holiday Internet Usage" or... "Post-Holiday Season Internet Blues" Why, after only 10 days into my new billing cycle,...

24 views0 comments

Google and a Lesson in Customer Disservice

Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy

Jan 5, 2016
4 min

Google and a Lesson in Customer Disservice

I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...

22 views0 comments

Batching and Queuing – a Canadian Healthcare Paradigm?

Rod Morgan

Aug 30, 2015
5 min

Batching and Queuing – a Canadian Healthcare Paradigm?

I was recently engaged to provide consulting services to a primary care clinic in a large Canadian city. This particular clinic was...

37 views0 comments

Rod Morgan, Head of Faculty at RPM-Academy

Jul 29, 2015
3 min

The Importance of Randomization

When gathering data (sampling) from a population for the purpose of describing as well as making inferences on said population,...

469 views0 comments

Creating Effective Workplaces and Tales from the Kitchen Sink.

Rod Morgan

Jul 1, 2015
5 min

Creating Effective Workplaces and Tales from the Kitchen Sink.

Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of...

277 views0 comments

Rod Morgan, Head of Faculty at RPM-Academy

Jun 5, 2015
3 min

Writing Effective Problem Statements

A problem often presents itself in terms of symptoms, blame, causes, and solutions. What is vital is having the ability to sift through...

556 views0 comments

Practicality? Now that’s a "significant" mouthful!

Rod Morgan, Head of Faculty at RPM-Academy

May 26, 2015
4 min

Practicality? Now that’s a "significant" mouthful!

I look back to my early days of Six Sigma training with great fondness… Descriptive statistics, central limit theorem, normality,...

8 views0 comments

Rod Morgan, Head of Faculty at RPM-Academy

Apr 28, 2015
2 min

What? Me Process?...

It has been a long and often bumpy road in my role as a Lean Six Sigma/Quality Consultant and trainer. I suspect 80% or more of our...

21 views0 comments

The Value of Education and "Other Things"

Rod Morgan, Head of Faculty at RPM-Academy

Aug 19, 2014
2 min

The Value of Education and "Other Things"

Ah... here we are, again. Time to get out the tattered cheque book and write a big number down that represents the first term installment...

14 views0 comments

{"items":["5dffc65ee9133700174ac08d","5dffc65ee9133700174ac08e","5dffc65ede7d6700174c3b42","5dffc65e7e6a4600178c81b1","5dffc65e234877001729b29f","5dffc65e5282080017b06e8e","5dffc65e234877001729b29e","5dffc65e706a3f00175c9dbf","5dffc65e1fa93c0017fab0dd","5dffc65e33cda4001718b884","5dffc65e80774500178ee9d1","5dffc65ea1384f00174cb97c","5dffc65e951fb0001783a270","5dffc65e706a3f00175c9dc0","5dffc65eadf9250017d0be03","5dffc65e05e7e90017402f83"],"styles":{"galleryType":"Columns","groupSize":1,"showArrows":true,"cubeImages":true,"cubeType":"fill","cubeRatio":1.3333333333333333,"isVertical":true,"gallerySize":30,"collageAmount":0,"collageDensity":0,"groupTypes":"1","oneRow":false,"imageMargin":32,"galleryMargin":0,"scatter":0,"rotatingScatter":"","chooseBestGroup":true,"smartCrop":false,"hasThumbnails":false,"enableScroll":true,"isGrid":true,"isSlider":false,"isColumns":false,"isSlideshow":false,"cropOnlyFill":false,"fixedColumns":1,"enableInfiniteScroll":true,"isRTL":false,"minItemSize":50,"rotatingGroupTypes":"","rotatingCropRatios":"","columnWidths":"","gallerySliderImageRatio":1.7777777777777777,"numberOfImagesPerRow":1,"numberOfImagesPerCol":1,"groupsPerStrip":0,"borderRadius":0,"boxShadow":0,"gridStyle":1,"mobilePanorama":false,"placeGroupsLtr":true,"viewMode":"preview","thumbnailSpacings":4,"galleryThumbnailsAlignment":"bottom","isMasonry":false,"isAutoSlideshow":false,"slideshowLoop":false,"autoSlideshowInterval":4,"bottomInfoHeight":0,"titlePlacement":"SHOW_ON_THE_RIGHT","galleryTextAlign":"center","scrollSnap":false,"itemClick":"nothing","fullscreen":true,"videoPlay":"hover","scrollAnimation":"NO_EFFECT","slideAnimation":"SCROLL","scrollDirection":0,"scrollDuration":400,"overlayAnimation":"FADE_IN","arrowsPosition":0,"arrowsSize":23,"watermarkOpacity":40,"watermarkSize":40,"useWatermark":true,"watermarkDock":{"top":"auto","left":"auto","right":0,"bottom":0,"transform":"translate3d(0,0,0)"},"loadMoreAmount":"all","defaultShowInfoExpand":1,"allowLinkExpand":true,"expandInfoPosition":0,"allowFullscreenExpand":true,"fullscreenLoop":false,"galleryAlignExpand":"left","addToCartBorderWidth":1,"addToCartButtonText":"","slideshowInfoSize":200,"playButtonForAutoSlideShow":false,"allowSlideshowCounter":false,"hoveringBehaviour":"NEVER_SHOW","thumbnailSize":120,"magicLayoutSeed":1,"imageHoverAnimation":"NO_EFFECT","imagePlacementAnimation":"NO_EFFECT","calculateTextBoxWidthMode":"PERCENT","textBoxHeight":0,"textBoxWidth":200,"textBoxWidthPercent":50,"textImageSpace":10,"textBoxBorderRadius":0,"textBoxBorderWidth":0,"loadMoreButtonText":"","loadMoreButtonBorderWidth":1,"loadMoreButtonBorderRadius":0,"imageInfoType":"ATTACHED_BACKGROUND","itemBorderWidth":1,"itemBorderRadius":0,"itemEnableShadow":false,"itemShadowBlur":20,"itemShadowDirection":135,"itemShadowSize":10,"imageLoadingMode":"BLUR","expandAnimation":"NO_EFFECT","imageQuality":90,"usmToggle":false,"usm_a":0,"usm_r":0,"usm_t":0,"videoSound":false,"videoSpeed":"1","videoLoop":true,"jsonStyleParams":"","gallerySizeType":"px","gallerySizePx":940,"allowTitle":true,"allowContextMenu":true,"textsHorizontalPadding":-30,"itemBorderColor":{"value":"#DFDFDF"},"showVideoPlayButton":true,"galleryLayout":2,"targetItemSize":940,"selectedLayout":"2|bottom|1|fill|true|0|true","layoutsVersion":2,"selectedLayoutV2":2,"isSlideshowFont":false,"externalInfoHeight":0,"externalInfoWidth":0.5},"container":{"width":940,"galleryWidth":972,"galleryHeight":0,"scrollBase":0,"height":null}}