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Defining Value was the first chapter in this series of Lean Blogs. With a clear sense of what value is from the perspective of the customer, organizations c...

Chapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction to Lean” session. In...

For those who have attended my training classes, whether live, instructor-led virtual or traditional “brick and mortar”, (www.rpm-academy.com), students will...

I am confident that many who read this post do share a similar view in terms of, “How can this type of error or failure occur?” Last night, while millions of...

In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective organizations or clients. We...

I had the privilege of working with several organizations this year, each representing very different industry sectors. One of the attributes they shared in...

I recently taught a session on Logistic Regression to a group of Lean Six Sigma Black Belts. It’s one of those seldom-used tools that many Black belt progra...

Alternate titles: "Holiday Internet Usage" or... "Post-Holiday Season Internet Blues" Why, after only 10 days into my new billing cycle, would I be receiving...

I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in customer service... b...

I was recently engaged to provide consulting services to a primary care clinic in a large Canadian city. This particular clinic was considered to be at full...

When gathering data (sampling) from a population for the purpose of describing as well as making inferences on said population, randomization is essential. ...

Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of resources – people, e...

A problem often presents itself in terms of symptoms, blame, causes, and solutions. What is vital is having the ability to sift through all of this "noise" a...

I look back to my early days of Six Sigma training with great fondness… Descriptive statistics, central limit theorem, normality, statistical process control...

It has been a long and often bumpy road in my role as a Lean Six Sigma/Quality Consultant and trainer. I suspect 80% or more of our readers can relate to th...

Ah... here we are, again. Time to get out the tattered cheque book and write a big number down that represents the first term installment for my daughter's t...