Creating Effective Workplaces and Tales from the Kitchen Sink.
Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of resources – people, equipment, materials, and time – should solely be for the purpose of creating value for the customer. We understand that this is a key principle of “Lean Thinking”. Close your eyes and picture an organization with 1,000 employees. It could be in manufacturing, transportation, travel, healthcare, financial services, publi