Rod Morgan, Head of Faculty at RPM-AcademyMar 166 minThe Rise and Fall of Customer ServiceWhy is customer service apparently on the decline, how is this impacting business and consumer alike, and what can we do about it?
Rod Morgan, Head of Faculty, RPM-AcademyJan 63 minNavigating Galileo's Square-Cube Law in Organizational GrowthThis article discusses Galileo's Square-Cube Law and its implications on the growth of an organization.