Chapter 2: Identifying the Value Stream
Defining Value was the first chapter in this series of Lean Blogs. With a clear sense of what value is from the perspective of the customer, organizations can evaluate every aspect of how they facilitate the delivery of products and services to their customers. Value stream is a term Lean practitioners use to describe the transformation of customer demand to the fulfillment of that demand… a closed loop. The tool used to capture that transformation, no surprise, is called a