#Lean

Rod Morgan, Head of Faculty, RPM-Academy

Chapter 2: Identifying the Value Stream

Defining Value was the first chapter in this series of Lean Blogs. With a clear sense of what value is from the perspective of the...

Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy

Chapter 1: Defining Value - A Lean Imperative

Chapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction...

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Rod Morgan, Head of Faculty, RPM-Academy

Writing Effective Problem Statements… A LIFE skill!

In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective...

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Rod Morgan, Head of Faculty, RPM-Academy

Moving Data, Moving People... What's the Difference?

I had the privilege of working with several organizations this year, each representing very different industry sectors. One of the...

Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy

Google and a Lesson in Customer Disservice

I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...

Rod Morgan, Head of Faculty at RPM-Academy

The Importance of Randomization

When gathering data (sampling) from a population for the purpose of describing as well as making inferences on said population,...

Rod Morgan

Creating Effective Workplaces and Tales from the Kitchen Sink.

Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of...

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