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Chapter 1: Defining Value - A Lean Imperative
Chapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction...
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
Sep 27, 20185 min read
5,860 views
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The Oscars™ and Air Canada... Bruised But Okay!
I am confident that many who read this post do share a similar view in terms of, “How can this type of error or failure occur?” Last...
Rod Morgan, LSSMBB
Mar 6, 20174 min read
60 views
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Writing Effective Problem Statements… A LIFE skill!
In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective...
Rod Morgan, Head of Faculty, RPM-Academy
Oct 1, 20166 min read
1,389 views
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Google and a Lesson in Customer Disservice
I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
Jan 5, 20164 min read
27 views
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