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Rod Morgan, LSSMBB
- Mar 6, 2017
- 4 min
The Oscars™ and Air Canada... Bruised But Okay!
I am confident that many who read this post do share a similar view in terms of, “How can this type of error or failure occur?” Last night, while millions of people worldwide watched on, the Oscars™ came to a awkward end when Warren Beatty and Faye Dunaway announced the winner of the award for Best Picture… and awarded the prized golden statues to… the wrong team! Oops… Apologies to both “La La Land” and “Moonlight”, the latter being the actual winner. To see the video and
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Rod Morgan, Head of Faculty, RPM-Academy
- Oct 1, 2016
- 6 min
Writing Effective Problem Statements… A LIFE skill!
In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective organizations or clients. We have acquired a wide array of tools, methods and techniques for that purpose. If, in our role of project managers and seasoned facilitators, we are able to establish the winning conditions for change, we can look forward to successful outcomes. However, the “devil is in the details” and that is what makes our jobs both
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Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
- Jan 5, 2016
- 4 min
Google and a Lesson in Customer Disservice
I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in customer service... but not the kind I would have expected from Google. The issue: Our firm, RPM-Academy (www.rpm-academy.com) has been running two ads for training courses over the last few weeks with each campaign (ad) offering having a dedicated landing page on our website (URL). The ads were set up correctly and recording "clicks" for w
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